Flight late or cancelled — what the rules say you may get
Pick a few options to see which boxes of Korea's consumer dispute resolution standard (aviation) and EU261 you may fall under. "May fall under" is all it means — no payout is promised, and weather or airport reasons can change the outcome.
Keep your evidence
- Boarding pass (screenshots count) and the e-ticket receipt
- Delay/cancellation texts, app alerts, emails (with timestamps)
- Photos of departure boards and gate notices (timestamps visible)
- Actual arrival time - boarding pass of any replacement flight
- Receipts for extra meals, lodging and transport (plus the airline's instructions)
Airline contacts
Main numbers from each airline official reservation / customer-center pages (checked 2026-10-30). Hours and ARS menus can change - see the official site. Asiana is its integrated reservation center.
| Airline | Official site | Phone |
|---|---|---|
| Korean Air | www.koreanair.com | 1588-2001 checked 2026-10-30 |
| Asiana Airlines | flyasiana.com | 1588-8000 checked 2026-10-30 |
| Jeju Air | www.jejuair.net | 1599-1500 checked 2026-10-30 |
| Jin Air | www.jinair.com | 1600-6200 checked 2026-10-30 |
| T'way Air | www.twayair.com | 1688-8686 checked 2026-10-30 |
| Air Busan | www.airbusan.com | 1666-3060 checked 2026-10-30 |
| Air Seoul | flyairseoul.com | 1800-8100 checked 2026-10-30 |
| Air Premia | www.airpremia.com | 1800-2626 checked 2026-10-30 |
| Eastar Jet | www.eastarjet.com | 1544-0080 checked 2026-10-30 |
If the airline says no
- You can seek redress via the 1372 Consumer Helpline and the Korea Consumer Agency. (1372 is the national consumer helpline run by the Fair Trade Commission, weekdays 09:00-18:00, paid call; online counselling at ccn.go.kr. Per KCA / 1372 center pages, checked 2026-10-30)
- For EU261, you can also go to the airline's national enforcement body or ADR scheme in the EU.
Reference tables
Source: FTC Notice 2025-14 (amended 2025-12-18), "Consumer Dispute Resolution Standard", aviation (domestic / international passengers). Checked on law.go.kr 2026-10-29. Amounts are caps; reasonable meal and lodging costs are covered separately. Excluded if the airline proves weather, airport conditions, inbound-flight connection, mandated inspection or an unforeseeable safety measure. Original on law.go.kr
| Case | Condition | Standard (cap) |
|---|---|---|
| Domestic delay | 1 to under 2 h | 10% of the leg fare |
| 2 to under 3 h | 20% | |
| 3 h or more | 30% | |
| Domestic non-performance | Alternative after 1 h to within 3 h | 20% |
| Alternative after 3 h | 30% | |
| No alternative | Fare refund and a ticket or voucher for the leg | |
| International delay | 2 to under 4 h | 10% |
| 4 to under 12 h | 20% | |
| Over 12 h | 30% | |
| International non-performance | Flight up to 4 h - alternative after 2 to within 4 h | USD 200 |
| Flight up to 4 h - alternative over 4 h | USD 400 | |
| Flight over 4 h - alternative after 2 to within 4 h | USD 300 | |
| Flight over 4 h - alternative over 4 h | USD 600 | |
| No alternative | Fare refund and USD 600 |
EU261
Source: EU official guidance (Your Europe, europa.eu), checked 2026-10-29. Applies to all departures from the EU (any airline) and EU airlines arriving in the EU. Distance bands: EUR 250 (up to 1,500 km), 400 (over 1,500 km within the EU, other flights 1,500-3,500 km), 600 (over 3,500 km). May apply to arrivals 3+ hours late, cancellations notified under 14 days ahead, and denied boarding; "extraordinary circumstances" (weather, air-traffic decisions, political instability) can exempt the airline, while most technical faults and the airline's own staff strikes do not. Rerouting that limits lateness can cut it by 50%. Arrival-delay amounts (EU page): 3+ hours late - EUR 250 up to 1,500 km; EUR 400 over 1,500 km within the EU and other flights 1,500-3,500 km; over 3,500 km EUR 300 for 3 to under 4 hours and EUR 600 for 4+ hours. Reduced amounts after rerouting are EUR 125/200/300 (checked 2026-10-30). EU official page
Elsewhere (US, Japan, etc.) local rules and the carrier's conditions of carriage apply - read its delay/cancellation clause.
For reference only, not legal advice. zzintrip does not sell or broker flights.